Frequently Asked Questions

We’d love to be your partner along your journey towards vibrant health! Please review frequently asked questions listed below and feel free to contact our staff for any other questions via email or phone.

Direct Primary Care FAQs

What should I expect at my initial consultation?

During your initial consultation, Dr. Harris will carefully review and discuss your medical history as well as perform any needed physical exams. If you are a good candidate for our services, Dr. Harris will discuss the necessary lab tests and schedule your follow-up appointments.

What's the cost for the initial consultation?

The initial consultation is US$397.

What Are The Restrictions On Virtual Doctor's Visits?

If you are NOT an in-state resident, your initial visit at Harris Internal Medicine must be in person. After the first visit, all follow up visits can be conducted by phone or virtually using our secure video channel if you choose.

Email Etiquette

Patients have unlimited email access with our Harris Internal Medicine provider team. However, if an email question or request is deemed by one of our staff to be too complicated or involved for a response via email they may, at their discretion, require that the patient schedule a phone, telemedicine or in person visit instead of responding via email.

Scheduling & Cancellations

There is a 24-hour cancellation policy for all appointments with an Harris Internal Medicine doctor, health coach, or team member. Canceling within 24-hours will result in a $50 charge to the credit card on file.

No-shows: If you do not show up to a phone, video/telemedicine or in person appointment without notifying the specific person you have an appointment with either via email or by changing the appointment using the online scheduling tool on the patient portal, you will be charged $100 to the card on file.

What kind of practice is Harris Internal Medicine?

Harris Internal Medicine is a patient-focused primary care office specializing in the care of adults. We are Direct Primary Care Practice meaning that office services are charged by membership fees.

Is Direct Primary Care and Concierge Medicine the same?

No. Concierge Medicine may charge insurance, co-pays and co-insurance along concierge fees to pay for services. Direct Primary Care only accepts membership fees.

How do I make an appointment?

For your convenience, appointments can be made online or by calling 770-954-5010.

Who do I call for medical questions or medication refills?

We have a direct access triage line for questions regarding medical symptoms, medication refills, questions about abnormal labs or imaging or any other concerns regarding your care.

What if I need a referral to a specialist?

We will ensure referrals to specialists who provide quality care with special rates for patients with high deductible insurance plans or who are self-pay.

How do I obtain laboratory and/or radiology studies?

Charges for laboratory studies can be covered at the time of your visit or billed to your health insurance directly by our preferred vendors. We have also partnered with local radiology offices to provide discounted prices for patients who are self-pay.

Can I still be seen there if I have insurance?

Yes! We actually encourage our patients to have catastrophic coverage for any unplanned events such as hospitalization. For patients with high deductible insurance plans and health savings accounts, we provide an itemized receipt to submit towards their deductible or for reimbursement.

Do you accept insurance?

Our mission is to establish long lasting relationships with our patients; therefore, we only work for our patients and do not contract with with any health insurance plans to cover office services.

How are you able to provide longer office visits and shorter waiting room times?

We are able to provide this service because we provide care to a maximum of 400-500 patients per physician. A regular practice will have up to 2000-3000 patients per provider. Lower doctor to patient ratios improves overcrowding and overbooking of patient schedules and makes for a more efficient practice.

How do you charge lower prices on laboratory services and in-house medications?

We purchase laboratory services and medications from providers at wholesale prices and charge the member the same low cost.

Take The First Step Today On Your

Journey Back To Health

Do you have questions about starting your path back to health? Our patient coordinator is standing by, happy to answer any questions you have to determine if our approach is right for you.

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